We offer worldwide shipping. Shipping times and costs vary depending on your location. You can check the estimated delivery time at checkout.

Shipping times vary depending on your location. Typically, orders are processed within 1–3 business days and arrive within 7–15 business days. You'll receive a tracking number once your order is shipped.

Yes! Once your order ships, you’ll receive an email with a tracking number and link so you can follow your order’s journey.

You can reach us by email at support@luxilondon.com or via our contact form . We aim to respond within 24–48 hours on business days.

We process orders quickly, so if you need to make a change or cancel your order, pleasecontact us within 24 hours. Once an order is shipped, we may not be able to modify or cancel it.

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of receiving your order. We will arrange a replacement or a refund as quickly as possible.

To request an exchange or return, please contact our customer support team within two days. Be sure to include your order number and a brief explanation of the issue. Once approved, we’ll provide detailed instructions on how to return your item. All returned items must be unused, in original packaging, and in resellable condition.